Top 9 WordPress Live Chat Plugins in 2020
If before the live chat was an additional, not a necessary, option on your site, things have now changed dramatically. WordPress Live Chat Plugins are becoming more and more important and more necessary on every website every year. If you want to be able to communicate with your visitors, then you just need to install one of the ready-made plugins on your website.
Live Chat Statistics of 2020 showed that 92% consumers are satisfied with the Live chat option!
With the changes in digital marketing, the ways you can attract customers have changed. One way to convert your users to customers is by using the WordPress Live Chat Plugins.
Keep abreast of the latest trends with Wishdesk. Our web developers know how to quickly "implant" the plugin into your website.
Why do you need the WordPress Live Chat Plugin on your website?
Let's face it. People value privacy and time, so they want to minimize face to face communication in every possible way.
- They don't want to send emails because they have to wait a long time for a response.
- Your potential customers do not want to call you because they have to wait on the line.
But users still want to get the information they want quickly. Live chat has proven to be the best a way to communicate between clients and the company.This is why you need to install WordPress Live Chat Plugins on your website
The live chat looks like this.
7 main benefits of WordPress Live Chat Plugin
- increase customer satisfaction
- raise user' engagement
- provides 24/7 virtual support
- allows you to save time
- increase sales
- allows you to quickly respond to a request
- makes you more competitive
Top 9 WordPress Live Chat Plugins
LiveChat key features:
- adds a chat box at the bottom of each page
- provides 24/7 support for your visitors
- can be configured to work automatically
- allows you to change the design and adjust to your company
- allows you to share files
- encrypts payment card data
- generates data statistics
- integrates with other apps
- the trial version does not require entering card data
Price: free/ starts at $16
2. Tidio Live Chat
Tidio Live Chat is highly customized. It allows you to increase conversions and user satisfaction. One of its main advantages is support for many different languages.
Tidio Live Chat key features:
- easy installation process
- various designs are available
- supports many different languages
- can be located in two positions on the site
- automatic messages available
- can send a personalized message
- analytics are available
Price: free/ starts at $18
3. WP-Live Chat by 3CX
WP-Live Chat by 3CX is designed to make your life easier and to nudge your visitors to buy the services or products you sell. The plugin allows you to concurrently communicate with several visitors, or set up an automatic chat bot.
WP-Live Chat by 3CX key features:
- allows simultaneous communication with many users
- no advertising
- convenient and simple interface
- there are 6 themes to choose from
- allows you to add animation
- flexible settings
- can be integrated with Google Analytics
- works well with translation plugins
- sends notifications to the desktop
- allows to add your photo or company logo
4. Zendesk Chat
Zendesk Chat is a multilingual and feature-rich plugin. Using it, you can help your potential customers complete the conversion successfully. In addition to being a great way to communicate with your visitors, it is also a great analytics tool.
Zendesk Chat key features:
- available in 40 languages
- optimized for mobile devices
- triggers can be activated
- generates detailed analytics about your visitors
- easy integration with other applications
- the ability to turn on the chat bot
- different themes are available
- has a convenient control panel
Price: free/ starts at $5
Chaty is a super functional plugin that does not require coding skills to use. It is a modern plugin that is integrated with many applications including Facebook, Instagram, Twitter, Skype, Vibe, and others.
Chaty key features:
- direct chat from social networks
- integration with 20 communication channels
- good for users who don`t have coding knowledge
- allows you to change colors and designs
- has triggers
- integrats with Google Maps is available
- changes chat placement on the page
- adding attention effect
- editing using a drag and drop interface
Price: free/ starts at $25
Intercom is a modern, comfortable plugin that helps you to attracts a large audience and meet their needs. If all agents are busy, then you can safely turn on the automatic chat bot. This plugin offers many convenient features.
Intercom key features:
- provides a good user experience
- the ability to enable chat bot
- schedule sending messages
- can try A / B test messages
- integrated with over 100 applications
- good for getting customer data
- easily integrates with email marketing services and Google Analytics
Price: free/ starts at $39
7. Live Chat by Formilla
Live Chat by Formilla helps you increase your traffic metrics and user engagement. A nice feature is the ability to sort chats by importance. You can also customize the location of the chat in the page window.
Live Chat by Formilla key features:
- chat priority settings
- integration with over 500 applications
- chat transcripts available
- generates reports on chats
- can be integrated with Google Analytics
- have helpful triggersvisitor
- tracking function available
- can turn on the chat bot
- sweet potato plugin
Price: free/ starts at $10
Drift is a tool that allows you to create an online chat to communicate with your visitors and increase sales. It is a good option for marketing your services by using chat bots.
Drift key features:
- the ability to change the design of the chat
- automatic chat bot when you are busy
- easy plugin installation
- can collect information about users
- integrates with HubSpot, Mailchimp, Zapier and others
- targeting is available for live communication with users
Price: free/ starts at $400
9. Pure Chat
Pure Chat. The first thing that favorably distinguishes this plugin is the almost unlimited customization of the chat design. You can add various animations, closures and more to grab the attention of users.
Pure Chat key features:
- formation of extensive analytics
- real-time visitor tracking
- available chat triggers
- allows you to correspond with several users in parallel
- without advertising
- integrates well with other tools
- has a friendly user interface
Price: free/ starts at $39
What’s the Best WordPress Live Chat Plugin?
A WordPress Live Chat Plugin is what every website really needs — in short, the live chat plugin for WordPress website is a must-have today.
You should use them so you can always be in touch with your customers, as well as increase the conversion rate and collect additional info about users
It's clear that you don't need the entire list of top Live Chat Plugins. Pick the plugin that best suits your needs.
Wishdesk will be happy to help you choose the best Live Chat Plugin that suits your needs. Contact our development agency to set up the WordPress Live Chat Plugin quickly and at a reasonable price.