Privacy Policy

• General declaration

  We at WishDesk are committed to protecting your privacy. This Privacy Policy applies to your experience and the data that we collect during your visit to wishdesk.com website.

  We periodically update this Privacy Policy. We encourage you to review this Privacy Policy from time to time.

• Information we collect

  You are free to use our website without providing your personal information. When you visit our website or submit a registration form, we ask you to provide some personal information, and we collect navigational information.

  We collect, store, and use your personal information for processing your orders in a high-quality manner and for contacting you:

  • We ask you to provide your name, so we can address you the right way.
  • We ask you to provide your email address for several reasons:
    • to respond to your requests
    • to negotiate project details
    • to send you our latest corporate updates
    • to suggest you better offers
    • if you are subscribed to our newsletter, we will send you our latest blog updates
    • we may contact you to ask for your feedback on our services
  • In case you provide us with your telephone number, we may:
    • contact you in case you are not responsive via emails
    • contact you in case you prefer calls to emails
  • We use third-party services (see sec. ‘Third Party Services’ of this Policy) that are tracking your location and IP address. We collect this data to contact you at a time that is most suitable for your region and for understanding and analysing the main flow of audience to our website.

• No data dissemination

  We collect and store your personal data only for internal use and to ensure you have the best experience while working with us. We do not give your personal information to third parties. In case we do have a need to give your personal information to a third party, we will make sure that it happens in a legitimate and secure way. We will do our best to restrict the information which is passed on to the barest minimum. We will never sell your personal information.

Third-party services

• Google Analytics

  This website uses the "Google Analytics" service to analyse website visits and user behaviors. We do this to improve user experience on our website. Google Analytics is operated by Google Inc. (USA). Google Analytics uses "cookies" - text files that are stored on your device. The information collected by the cookies is usually sent to a Google server in the USA and stored there. IP anonymization is used on this website.

  Click on the following link to disable Google Analytics: Disable Google Analytics. For more information on how Google Inc. uses your data, please visit: https://policies.google.com/privacy?hl=en

• Zendesk Chat

  This website uses the "Zendesk Chat" service for your opportunity to contact us immediately via online chat on our website. Zendesk Chat is operated by Zendesk Singapore Pte. Ltd. (Singapore).

  For more information on how Zendesk Singapore Pte. Ltd. uses your data, please visit: https://www.zendesk.com/company/agreements-and-terms/privacy-policy

• HubSpot CRM

  We use the “HubSpot CRM” service for the storage of your contact information. HubSpot CRM is operated by HubSpot, Inc. (USA).

  For more information on how HubSpot, Inc. uses your data, please visit: https://legal.hubspot.com/privacy-policy

• Hotjar

  We use the “Hotjar” service for tracking your navigation on our website, so we can enhance your user experience. HubSpot CRM is operated by Hotjar Limited (Malta).

  For more information on how Hotjar Limited uses your data, please visit: https://www.hotjar.com/legal/policies/privacy

• Cookies

  This website uses cookies to process information about standard log information and details of your behavioral patterns upon visiting our site. We do this to facilitate the use of certain functions and to enhance your user experience.

  Cookies are small data files that are stored on your device for record-keeping purposes. We store this information in a pseudonymized user profile. We do not process cookie-based information to identify individual users.

  You have full control over the use of cookies. You may deactivate or restrict the transmission of cookies by changing the settings of your browser.

• “Sensitive information”

  According to GDPR, the processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation shall be prohibited.

  Our website does not collect and does not ask you to provide any ‘sensitive data’.

• Access to and control over personal information

  You may opt out of any future contacts from us at any time. If you provide us with your personal information, you may ask us to do the following:

  • have us provide you data we have about you, if any
  • have us change/correct any data we have about you
  • to request that your user information not be used to contact you
  • have us delete any data we have about you
  • express any concern you have about our use of your data

  You may unsubscribe from our marketing emails and newsletter at any time. After unsubscription, we will delete your email address from our list of subscribers.

  You can exercise any of these rights by contacting us at [email protected]. We will respond to your request within a reasonable timeframe and notify you of the action we have taken.

• Contacts

  In case you have any questions regarding your personal data, please, contact us via email address [email protected].