Ways to Help Find The Best Website Support Company
Before you start working with a website maintenance company, you need to know how to choose the right one.
You don’t want to waste your time and capital in vain.
To avoid such losses, we offer you a mini-guide on how to choose the right company and what criteria you should pay attention to get the maximum benefits.
Today, our dedicated development team tells you how to choose a web support company in the right way.
What is website support?
To get a better understanding of what website support services is, imagine a car. Suppose you have purchased a car and never contacted its after-sales service center. Such a car will certainly fail soon. After all, everything needs support.
Now, imagine another situation: you’ve bought a car and regularly visit service centers where you are provided with various types of support. Such a car will last you much longer and you can prevent it from breaking down.
Drupal website support is maintain that brings together many different services, such as:
- correction of data errors
- URL creation errors
- user access issues correction
- upgrading new functionality on website
- security update
- bug fixing
- updating the core
- preventing the website from crashing
- custom module development
- fixing the website after hackers’ attacks
- providing recommendations for improving the website on Drupal
- SEO website audit and much more.
To be competitive you need to ensure the smooth running of your site. A website support company can help you.
Of course, you can try to do it yourself, but we encourage you to hire a professional team. This will give you the opportunity to concentrate on developing your brand and not spend all your time supporting it. All the money spent on support will pay off.
Why do you need Website Support and Maintenance Service
1. Web support helps you remember important details
The modern rhythm of life and business is quite fast and intense.
As a result, our brain is full of information and it is very easy to miss something. For example, you may forget to update your domain name, update core/theme/plugin or make speed optimization which will eventually lead to work issues. However, if you have an agency you don’t need to worry about it!
2. Web support company does back ups on time
Once you choose a support agency for your website, you can stop worrying that something will happen irrevocably with your website. Every website should have a backup. The agency does backups in case something happens to your website, which helps the company easily restore your site.
3. The website support team provides timely updates
The world does not stand still — everything changes and is updated. Speaking of which, a new Drupal 9 release is planned for June 2020. It’s a good idea to follow and implement the latest trends because your main task remains to provide a good and convenient site. Upkeep for Drupal 7 will soon cease to exist. Therefore, everyone is encouraged to migrate their site to a better version of Drupal.
You can independently install the updates yourself, but do not forget that making one update can affect other elements. The web support team makes sure that your website stays on top of the latest trends, works correctly after updates, and fixes any bugs.
If you do not want to take the time yourself but still follow the trends, then choose the support company that will do this for you!
4. Web support protects against hacking a website
It may seem like that this cannot happen to you, but any site can be harmed by intruders — including yours.
A hacked site can be costly for your business. It is better to invest in cybersecurity in advance. Web maintenance takes care of your security and protects your site from hacking. If suddenly your site is under attack, then the web support company fixes these problems as quickly as possible.
5. Web support service provides the best user experience
If you use the support services, it increases the number of satisfied customers, because the team you hired is constantly making technical updates. As a result, it optimizes the user experience.
Questions to ask when choosing a web support company
Among the variety of companies, you need to choose the one that is right for you. Below we have provided a list of questions that will help you decide whether this is a qualified and responsible company.
1. Can you actively negotiate with a web support agency?
Once you agree to the services of a website support agency, from that moment you are in the same boat.
You should choose a company it is convenient to cooperate with. They should keep in touch regularly, as there is often a need to make online or in-person meetings. This cooperation helps you better understand your needs.
2. What is the reputation of the agency?
To better understand what kind of agency to choose and hire, read other clients' reviews of it.This helps you to find out more about it and understand its reputation.
It would be great if one of your friends has already worked with this company and can share their experiences. If you do not have such an opportunity, then there is always the Internet, where you can find the right information.
3. In what areas has the company already worked?
To better understand what kind of company this is, ask them in which areas they have already worked. The more different industries they have worked in, the better for you. A big advantage is if the company has already had a large number of tasks. They are a better choice because they will be able to navigate in your particular case. All the necessary information can be found in the portfolio of the company.
4. What security guarantees can a company provide?
When choosing a web support company, you must pay attention to their security guarantees. Why is this important? Because you give a third-party company access to your private information. This company must ensure that no information of yours is shared.
It is common to sign non-disclosure agreements in these cases..
5. What kind of work schedule does the company have?
When you choose a company, it is worth paying special attention to their work schedule.
This is necessary in case unforeseen situations arise. Can you count on their 24 hour website support? The best option would be reliable email support.
6. How many years has the company been on the market?
When hiring employees, you usually ask them about their work experience. It’s the same when hiring a company.
The longer the company has been on the market, the more professional it is. After all, the company has already served a large number of sites, understands the audience and can find an approach to any customers.
7. What kind of specialists work in the company?
A good indicator of a qualified company is a large number of specialists in one place: designers, testers, developers, project managers, and others.
The more specialists of different directions work in a company, the more serious it is and the more tasks they can perform.
How much does website support cost in 2020?
The cost of website support services depends on many factors. Below we described some of them.
The volume of work
Each project has its own problems, which often differ from others. Therefore, the cost will depend on the complexity of the case, and how much time and resources it will take.
Each case is very special.
The type of your website
Another aspect affecting the website support pricing is your site. It is clear that the larger and more complex your website is the more difficult the cases and price will be.
The type of professionals that will work for you
The final cost is affected by who, exactly, will work for you. Here on WishDesk you can hire a junior, middle or senior professional, and the cost will fluctuate accordingly.
Why WishDesk is the most reliable website support agency
WishDesk is the best choice for you because we are a serious company with extensive experience in the field of web support and web development. Our team consists of professionals who know a lot about website support.
We have been working for over 12 years. Our company has worked with clients from all over the world and has received excellent feedback. Our portfolio speaks for us.
If you know that finally, the time has come to support your website, we will be happy to help you — just contact the Drupal website support company.